Refund policy

Returns and refunds

This policy covers orders placed on this website and is written to match the return rules that apply to our store. If something is wrong with an order, tell us before you send anything back.

Return window

You can ask to return an item within 30 days of delivery. Email info@ksuadsakhjtyassitterly.shop from the address used on the order, with the order number and a sentence about what is wrong. We reply within two business days.

Condition of the item

Send it back in the condition it arrived in: unused, with the cable, adaptor, manual and packaging that came in the box. We cannot accept a return on an item that has been dropped, opened up or used outside the way it was designed to be used, and hygiene-sensitive parts cannot be returned once the seal is broken.

Return shipping

Return postage is paid by the buyer unless the item arrived damaged or we sent the wrong thing. Use a tracked service: a return that goes missing in the post cannot be refunded. Keep the receipt until the refund has cleared.

Refunds

Once the parcel reaches us we inspect it within three business days and refund to the original payment method. Banks usually show the credit within 5 to 10 business days after that. Postage paid on the original order is not refunded unless the fault was ours.

Faulty items

If a product fails while it is still within its stated warranty, send us a short description and a photo or a short video of the fault first. Where we can we replace the unit; where a replacement is not available we refund it. Do not post a faulty item before you have spoken to us, so that we can give you the right return address and a reference number.

ANDREW PALMER
1 Horopito Heights, Manawatū-Whanganui, Horopito 4696, New Zealand
Email: info@ksuadsakhjtyassitterly.shop
Phone: +64 9 411 0859