Shipping policy

Shipping

We ship from New Zealand to addresses in New Zealand and to selected international destinations. This page explains what happens between payment and delivery.

Processing time

Orders are picked and packed in 1-3 business days after payment clears. An order placed after midday on Friday, or at the weekend, starts on the next working day. If a line in your order turns out to be out of stock we email you before we do anything else.

Delivery estimate

Standard delivery is estimated at 15 business days from dispatch. Treat that as a guide rather than a promise: courier networks slow down over public holidays, in severe weather and in December. We would rather say so now than explain it later.

Shipping cost

Postage is estimated by distance at checkout. The exact amount appears on the checkout page before you confirm payment and depends on the destination plus the size and weight of the parcel. No handling fee is added after the order is placed.

Tracking

You receive a tracking number by email when the courier scans the parcel. The first scan can take up to 24 hours to appear. If the tracking has not moved for more than five business days, write to us and we will chase it with the courier.

Parcel lost in transit

If a parcel has not arrived, contact us within 7 days of the last estimated delivery date. We open a trace with the courier, and if the parcel cannot be located we send a replacement or refund the order.

Parcel damaged on arrival

Inspect the parcel when it arrives. If the outer box is crushed, photograph it before opening. If the product itself is damaged, contact us within 48 hours of delivery with photographs of the item and its packaging, and we will arrange a replacement.

Addresses

Please check the address on the order confirmation. We can change an address only before the parcel is dispatched; once it is with the courier a redelivery fee may apply.

ANDREW PALMER
1 Horopito Heights, Manawatū-Whanganui, Horopito 4696, New Zealand
Email: info@ksuadsakhjtyassitterly.shop
Phone: +64 9 411 0859